Tales from Retail #2

Y’all. I worked 3.75 hours today (my second favorite shift after 3.25 hours) and I dealt with all these people.

  • The girl who looked in the case of keychains, money clips, and card cases and then turned to ask me if we sell any rings we can engrave on. We do not, because we can’t engrave on rings. She asked me why not. This is the response I get every. Single. Time. So I told her the same answer I always give: because the engraver is not equipped for it. Put that in your pipe and smoke it. It irritates me to no end when people argue with me when I tell them what we can and cannot engrave. Your ring? Nope. Your $600 watch? Nope. Your $20 watch that you won’t open up the band or remove the back? Nope. Your giant plastic souvenir wrestling champion belt? Nope. And yes, I’ve been asked that.
  • The lady who wanted a contact number for the hair straightener kiosk next door. I do not have one, nor would I give it out to a random shopper even if I did. You’re the one who spent way too much money on a no-name hair straightener from some good-looking smooth-talker at a mall kiosk, you figure it out. She got pretty upset that I didn’t have a phone number. Bet she didn’t even save her receipt.
  • The old lady who called to ask how long it would take to get something engraved. People, unless you are walking towards me while you’re on the phone, I could have a fifty-piece order between now and the time you decide to show up. All I can give you on the phone is a rough estimate, which is, it depends what you get and what you want engraved on it, but usually same day. So she asked if I came right now, how long would it take? There’s about a two hour difference between one word on a plate and four different monograms on a set of red wine glasses. I told her an hour, and she said she would be there in a few minutes. When I left two hours later, she hadn’t shown up yet.
  • The guy who keeps calling for my super-part-time coworker. I’ve talked to him four times this week. But at least today he identified himself and didn’t badger me with questions about when she’ll be in, which I won’t answer.
  • The man looking for a flask. He may have a memory problem. He’s stopped three times in the past two months while I’ve been at work to look at flasks. He’s always forgotten his glasses, and asks if the same one is stainless steel and how many ounces it holds. Yes it’s stainless steel, but I have to look up the volume. He always argues that it should be stamped on the bottom. It’s not, on the one that he likes. He always gets excited about the price of the flask but leaves without a word when I tell him the price for engraving.
  • The woman whose husband told her there was a Scentsy store in the mall. Now, I’m pretty sure we had a kiosk last Christmas, but other than that, no. But I don’t know. So I told her I don’t know. I don’t know why she got mad at me because I don’t know. So that’s now two things I don’t know, withing two minutes.
  • The woman who asked me why this mall doesn’t have an Abercrombie. Now, nearly all of you have never met me, but if you’ve seen my Instagram feed on the right there, you could probably guess that I do not frequent Abercrombie. Possibly because it’s not my style, but mostly because their clothes would not fit me. Also, I work in a kiosk. I do not have a backdoor on the ins and outs of mall management’s tenant plan.

New assistant manager starts next week, fingers crossed.

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9 Comments on “Tales from Retail #2”

  1. Are you the new assistant manager?

  2. LRose says:

    Favorite mall experience: My dearly departed father, at the time age 85, coming out of an Abercrombie (and Fitch, as he remembers it), eyes wide, jaw slacked, grabbing my mother by the arm and saying, “Have you SEEN what they’ve done to Abercrombie!!?? First Brooks Bros, and now this!”


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