Last October we started having problems with our AT&T data service. It became intermittently unavailable, but only at home. It took six months for them to admit that it was their fault, that our tower is one of the oldest and is extremely overloaded. At that time we began receiving a discount on our bill every month for data, since we have an unlimited plan and were not able to use data at our discretion.
In June when Ian called for the discount, it was refused. AT&T will no longer discount our bill, and insists that we pay for service that they will not provide. The only concession we were granted was a waiver of the early termination fee for the one line still under contract.
Tomorrow we’re going to Verizon. Instead of giving us the $60 discount every month, AT&T will be losing a longtime customer and thousands of dollars each year, whatever business sense that makes, I sure don’t know.
Tonight we’re resetting our phones and selling them, so *sniffle* I’ll be incommunicado for sixteen hours or so. I’ll miss you!!
I’ll also be sad about losing my 129 levels of progress in Coin Dozer Halloween, and my stopwatch didn’t quite make it to 20,000 hours. Oh well.